Make a Return Request

Make a Return Request | Freego Canada Store

Return Policy Overview
At Freego Canada Store, we strive to ensure that you are satisfied with your purchase. If you are not completely satisfied, you may request a return within 14 days of delivery, subject to the following conditions.

Eligibility for Returns
To be eligible for a standard return, the item must meet these criteria:

  • It must be in its original condition, unused, unassembled, and with all packaging intact.
  • All accessories and components included with the product must be returned.
  • Items that show signs of wear, assembly, use, damage, or modification may not be eligible for a standard return unless the issue is confirmed as a defect, damage, or incorrect item.

Non-returnable Items
Certain items are non-returnable, including:

  • Gift cards
  • Downloadable software products
  • Items marked as final sale

Return Process
To initiate a return, please follow these steps:

  1. Contact Us

  2. Provide Required Information
    In your return request, please include:

    • Your order number
    • Item(s) you wish to return
    • Reason for the return

  3. Receive Return Authorization
    We will review your request and send you a Return Authorization (RA) number and further instructions.

  4. Pack Your Return

    • Include a copy of your original invoice.
    • Ensure that all items are securely packaged to prevent damage during transit.

  5. Ship Your Return

    • If you need to return an item, please contact us to obtain the correct return address.
    • We recommend using a trackable shipping service or purchasing shipping insurance to ensure the safe return of your item.

Refund Process

  • Upon receiving your return, we will inspect the item and notify you of the status of your refund.
  • A restocking fee may apply, and you will be notified of any deductions.
  • Refunds will be issued to your original payment method within 2 to 4 weeks.

Contact Us
If you have any questions about the return process, please feel free to reach out to our customer service team. We are here to help!