Freego X2 Pro Vélo électrique tout-terrain

Yes. The X2 Pro is built for all-terrain riding and performs confidently on gravel roads, forest trails, wet roads, light rain, and snowy backroads. Its powerful motor, hydraulic suspension, and motorcycle-grade puncture-resistant tires provide strong traction and stable handling in changing outdoor conditions. For best long-term performance, avoid deep water, prolonged heavy rain, and extended battery exposure to extreme cold.

You can download the Electric Bike Lithium Battery Guide for complete details on charging, maintenance, storage, and battery protection. For best performance and lifespan, we recommend storing the battery indoors in a dry environment during long periods of non-use, especially during cold Canadian winters. Keep the battery partially charged during storage and avoid prolonged exposure to extreme cold whenever possible.

1. Press and hold the “+” and “–” buttons at the same time to enter the settings menu.
2. Enter the password: 2020.
   Note: Use the “+” and “–” buttons to input each digit. Press the “M” button to confirm each digit and automatically move to the next one. Repeat this for all four digits. After entering the 4th digit, press “M” again to confirm and enter the settings menu. (If the password is incorrect, it will return to the first digit.)
3. Press the “M” button to switch between settings until you reach P02.
4. Press the “–” button once to change the unit from 1 (MILE) to 0 (KM).
5. After that, your display will show speed in KM/H.

Replacement parts are available under Electric Bike Accessories. If the part you need is not listed, please email our support team at support@freegobikes.com for assistance. Most in-stock replacement parts and accessories ship from Canada and typically arrive within 3–7 business days. Out-of-stock parts may be transferred from an overseas warehouse and take longer. For warranty replacements, please check our Warranty page. For other support, contact us through the website chat box.

All Freego e-bikes come with a limited warranty covering major components and manufacturing defects. For full warranty coverage details and terms, please visit our Warranty page.

If you're experiencing a problem with your bike, please email support@freegobikes.com with a screenshot of your order and a brief description (or photo/video) of the issue. Our customer service team will get back to you as soon as possible to help resolve it.

You can check out the detailed assembly video here, and you can check all the manuals here.

We offer a 14-day return window for bikes that are unused and still in their original packaging. For full details, please visit our Return Policy page.

Yes. In addition to Canada, Freego also ships to the United States (freegobikes.com) and Mexico (freegobikes.mx). Please visit the respective websites to browse products and place your order. We do not currently offer shipping to other countries.